Universal Water Meter (UWM) Officer

Join us at New Plymouth District Council

Tūhono mai ki Te Kaunihera-ā-Rohe o Ngāmotu

Who are we? - Ko wai mātou?

Te Kaunihera-ā-rohe o Ngāmotu - New Plymouth District Council (NPDC) is dedicated to serving our community and enhancing the quality of life for those who live, work and visit here.

We are guided by the principles of Te Tiriti o Waitangi and are committed to fostering partnerships that respect and celebrate our district's rich cultural heritage.

Through innovation, sustainability and collaboration, we aim to deliver exceptional services and initiatives that support our vision of building a thriving, connected and future-focused district.

At Te Kaunhera-ā-rohe o Ngāmotu, we pride ourselves on being an inclusive and dynamic organisation that values people, creativity and progress.

The opportunity - Te āheinga

We have an exciting new role for a Universal Water Meter (UWM) Officer to join our Finance and Planning team. This is a full-time, permanent position and is key to delivering a smooth, accurate and customer-focused water billing service.

As the UWM Officer, you will ensure the timely and compliant management of water meter data and water account billing. You will play a vital role in maintaining data integrity across TechOne Property and Rates and Water Meter modules, while managing property to meter associations and ownership details.

Your work will directly support the billing process and help us provide a reliable and transparent service to our community.

If you are detail oriented, tech savvy and passionate about delivering great customer outcomes, this is your chance to make a real impact in a role that combines data accuracy, process improvement and service excellence.

Key responsibilities - Ngā haepapa matua

• Actively ensure legislative requirements and Council policies and procedures are fulfilled, particularly in relation to all relevant legislation
• Process field changes from Retic through ABIA Lite (bulk upload and exchange)
• Manage shared property billing changes (UAWC versus volumetric)
• Maintain ownership data for subdivisions, sales and settlements
• Ensure data integrity across TechOne Property and Rates and Water Meter modules
• Provide metering data for LIM reports
• Apply remissions decisions including leaks, hardship and shared properties
• Process final bills and notices for property transfers and new meter activations
• Conduct billing sensibility checks and run quarterly and monthly billing cycles
• Support customer queries relating to water billing and metering
• Assist with compliance reporting and audit requirements
• Support the staged handover from the UWM Project Team to business as usual and maintain continuity of accurate meter to property data

Essential skills and experience - Ngā pūkenga me ngā wheako

• Experience in billing, rating, property or financial administration
• Strong attention to detail and willingness to learn
• Ability to interpret and apply Council policies, bylaws and remissions frameworks
• Experience managing customer enquiries in a technical or regulatory environment
• Good communication and organisational skills
• Ability to work effectively in a team environment

Preferred:

• Competence working with complex systems such as property databases or billing modules
• Understanding of water infrastructure, metering processes or reticulation data
• Previous Council or public sector experience

Why Taranaki? - He aha ngā hua o te rohe nei?

Taranaki is a region like no other, offering a balance of career opportunities and lifestyle. Nestled between the stunning Mounga Taranaki and the Tasman Sea, it is a place where you can explore world class hiking trails, surf pristine beaches and enjoy vibrant arts and culture within minutes of each other.

The region offers affordable living, excellent schools and a strong sense of community, making it an ideal place to live, work and raise a family. Whether you are seeking adventure, tranquillity or both, Taranaki provides an exceptional quality of life.

What we offer - Ngā ratonga

At New Plymouth District Council, we aim to create and sustain a rewarding workplace environment for our staff.

This includes:

• Solid career pathways
• Learning and development opportunities
• Personal and professional growth
• Our Peoples Package across five pillars: wellbeing, development, benefits, culture and recognition

You can expect to start in this permanent, full-time role with a salary of between $64,133 and $66,921.

Why join us? - Ngā hua o tō hono mai?

We value the wellbeing of our team and provide an inclusive workplace that recognises and rewards your contributions. Together, we are building a better New Plymouth, one step at a time.

Applications close Friday, 9 January 2026.

Be part of a council that values people, culture and opportunity.

Me tūhono mai koe kia tautoko i te Ngāmotu o āpōpō

Te Kaunihera-ā-rohe o Ngāmotu is an equal opportunity employer and is committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, please advise us at the time of application so we can assist you through the recruitment process.