Senior Rating Officer - Māori Land

Are you an experienced rates administrator? Are you customer-focused and motivated by the opportunity to contribute to meaningful engagement with Māori communities? If so, this could be the role for you!

WHO ARE WE? KO WAI MĀTOU?

Every day brings new opportunities when you are part of our team at Taupō District Council. Our diverse organisation is recognised for its vibrant energy, optimism for the future, ambition to act boldly and willingness to do things differently to secure the best result. We take a balanced and community-focused approach that allows us to strive with consideration on behalf of our district. We are motivated by ensuring we are a district of connected communities who thrive and embrace opportunities and hold this greater purpose in mind in all that we do. 

ABOUT THE ROLE – NGĀ ĀHUATANGA O TE TŪRANGA

As our Senior Rating Officer and Māori Land you’ll help landowners navigate the rating system, ensuring compliance, and championing fair, effective rating policies. This isn’t just about numbers—it’s about people and community.

The role involves:

• Rates administration & reporting – manage rating assessments, ensure compliance, and keep our systems running smoothly.
• Customer engagement & support – be the trusted rating advisor for Māori landowners, answering questions and offering expert guidance.
• Education & advocacy – share your knowledge, and help landowners understand rating laws and council policies.
• Data & research – maintain accurate Māori land record databases, ensuring landowners’ details are up to date.

WHO WE ARE LOOKING FOR - KEI TE KIMI MĀTOU I TĒNEI MOMO TANGATA

You’ll thrive on building strong relationships, ensuring fair rating practices, and delivering outstanding customer service. You’ll be motivated by working with purpose and seek continuous improvement in all you do – for Council & the community. You will support the wider Rates team by sharing knowledge and with workload, so you’ll need to be adaptable, a quick learner and enjoy working collaboratively in a fast-paced environment.

To excel in this role, you should have:

• Strong experience in rating administration, rating frameworks, and relevant legislation
• A customer-first approach
• Great attention to detail
• Excellent communication skills (both written and verbal), with the ability to effectively build relationships
• A proactive attitude to problem-solving

WHAT WE OFFER - NGĀ ĀHUATANGA KEI A MĀTOU

Our people are accomplished, capable, and driven by curiosity to learn more - about the council, its impact, and their own potential. Your career aspirations will be encouraged, whether you’re just starting out or an expert. Our strengths-based environment will enable you to be the best version of yourself at work.

Our spaces are filled with warmth and welcoming conversation. We collaborate closely and lead with empathy - for our colleagues and for our community.  We encourage our people to find the flexibility within their role to do more of what matters to them in and out of work. When you join us, you’ll enjoy our:

• Strong focus on wellness - discounted gym membership and health insurance and wellbeing initiatives to support your mental, physical and financial wellbeing
• Flexible work environment – work from home options and flexible hours to promote a great work-life balance
• Assistance with ongoing professional development – access to learning opportunities to help you grow
• Generous leave entitlements!
• Settling in support – if you’re joining us from outside of the district, we’ll work with you to make a seamless transition

If this sounds like you and you want to use your expertise and commitment to drive real change, we want to hear from you.

CLOSING DATE: 11 June 2025 or when the vacancy is filled.