Senior Rates Officer

Mo tēnei tūranga mahi | About the role

We are seeking an experienced and detail-oriented Senior Rates Officer to become part of a hardworking, supportive team that works closely together and takes pride in delivering a great service to our community. This is an excellent opportunity for someone with strong technical expertise, a customer-focused approach, and a passion for delivering high-quality outcomes.

As the Senior Rates Officer, you will be responsible for the administration and maintenance of rates-related processes, ensuring compliance with relevant legislation, policies, and organisational requirements. Assist with complex enquiries, support continuous improvement initiatives, and act as a subject matter expert for rates.

Key responsibilities include:

• Maintaining accurate property and rating information within council systems
• Following up overdue accounts, manage payment arrangements and support effective debt recovery.
• Supporting the annual rates setting and rating valuation processes
• Managing complex rates enquiries, payment discrepancies, adjustments, remissions, and refunds.
• Resolving complex and sensitive customer enquiries and disputes, including supporting customers experiencing financial hardship.
• Providing technical guidance to colleagues, help resolve operational issues and identify opportunities for continuous improvement and operational efficiency.
• Building positive working relationships with internal and external stakeholders.

Ngā āhuatanga kei a mātou | What we offer

We’re committed to building an inclusive, respectful workplace where diversity is celebrated and everyone has the opportunity to thrive. We welcome people from all backgrounds and support equitable opportunities, open-minded collaboration, and the growth of cultural understanding.

To enable our people to succeed and make an impact, we offer:

• Life and income protection insurance, health insurance, enhanced leave and superannuation (conditions apply); and relocation support where applicable
• A Salary range of $66,000 to $74,000 per annum FTE (this will depend on the knowledge, skills and experience you have to offer)
• Strong health, safety and wellbeing focussed culture
• EAP support, wellness initiatives and access to Marlborough Chamber of Commerce retail discounts
• Meaningful work that supports our people and community.
  
  

Ko ngā wheako ōu | About you

We're looking for someone with strong attention to detail, sound judgement and a customer-focused approach.

To be successful in this role, you will have:

• Experience in rates administration, revenue collection, credit control or a related financial services environment
• The ability to interpret and apply relevant legislation, policies and procedures
• Experience resolving complex customer enquiries and financial discrepancies
• Excellent communication and negotiation skills, with the ability to manage sensitive situations professionally
• Strong organisational skills, initiative and the ability to manage competing priorities
• Intermediate Microsoft Word and Excel skills

Previous local government experience and knowledge of rating legislation would be an advantage.

Ko wai mātou | About us

Marlborough District Council is a dynamic, progressive organisation which prides itself on the professionalism it brings to managing a wide range of functions. Our vision is that over the next decade, Marlborough will become a globally connected district of progressive, high-value enterprise, known for its quality lifestyle, desirable location and natural environment.

Marlborough is unique for many reasons. The region offers an array of outdoor pursuits in a distinctive and picturesque landscape. With the Marlborough Sounds, the land and sea offer unlimited accessibility for sport and leisure.

If you’re ready to make an impact in your community with Council - Tono mai | Apply now!

Applications close 5.00 pm on Sunday, 6 December 2026.

For any additional information please reach out to the Team Leader at Rates.MDC@marlborough.govt.nz

We’re committed to ensuring our team goes home safe every day. Preferred candidates will be required to complete pre-employment checks to the employer’s satisfaction. These checks may include, but are not limited to, a criminal history check, confirmation of the right to work in New Zealand, and drug and alcohol testing for safety-sensitive roles.