Regulatory Support Services Officer

Join us at New Plymouth District Council
Tūhono mai ki Te Kaunihera-ā-Rohe o Ngāmotu

Who are we? - Ko wai mātou?

Te Kaunihera-ā-rohe o Ngāmotu - New Plymouth District Council (NPDC) is shaping the future of our district. We're here to serve our community and create a place where people love to live, work and visit. Guided by the principles of Te Tiriti o Waitangi, we're committed to building strong partnerships that respect and celebrate our rich cultural heritage.

Innovation, sustainability and collaboration drive everything we do as we deliver services and initiatives that support our vision: a thriving, connected and future-focused district.

At Te Kaunihera-ā-rohe o Ngāmotu, we're proud to be an inclusive, dynamic organisation that values people, creativity and progress. If you're passionate about making a real impact and being part of something bigger, this is the place for you.

The opportunity - Te āheinga

Are you a detail-driven, proactive professional looking to be part of a dynamic team that helps shape our community? We're on the lookout for a Regulatory Support Services Officer to join us full-time, permanently in our Consents and Regulatory team.

In this pivotal role, you'll be the backbone of our regulatory services, providing essential administrative support that keeps everything running smoothly. From processing permits and licences to managing compliance documentation, your work will directly contribute to maintaining high standards and ensuring our community thrives within the rules.

Key responsibilities - Ngā haepapa matua

Day-to-day regulatory support for Regulatory Service teams, including:

• Providing effective and efficient application lodgement
• Providing minor application processing services
• Ensuring all applications include relevant information to enable timely and effective processing
• Receiving applications and assessing adequacy for acceptance, then accepting or rejecting in a timely and customer-centric manner
• Ensuring good employer obligations and legislative requirements are met, particularly in relation to relevant legislation

Essential skills and experience - Ngā pūkenga me ngā wheako

• Experience working in a customer service or administrative role is preferred
• Experience working in a regulatory environment or the building industry
• Knowledge of relevant regulatory services acts and other applicable legislation

Why Taranaki? - He aha ngā hua o te rohe nei?

Taranaki isn't just a region - it's a way of life. Here, you'll find the perfect blend of career opportunities and lifestyle in one incredible place.

Framed by the majestic Mounga Taranaki and the sparkling Tasman Sea, this is where you can hike world-class trails, surf uncrowded beaches and immerse yourself in a vibrant arts and culture scene, all within minutes of each other.

With affordable living, great schools and a strong sense of community, Taranaki is the ideal spot to live, work and raise a family.

Whether you're chasing adventure, craving tranquillity or looking for both, life here offers an unbeatable balance that makes every day extraordinary.

What we offer - Ngā ratonga

At New Plymouth District Council, we're not just offering jobs - we're building careers and creating a workplace where people thrive.

When you join us, you'll discover:

• Clear career pathways to help you grow and succeed
• Learning and development opportunities that keep you ahead of the game
• Support for personal and professional growth so you can be your best self
• Our People's Package covering wellbeing, development, benefits, culture and recognition

Because at NPDC, it's not just about what you do - it's about who you become.

You can expect to start in this permanent, full-time role with a salary between $64,133 and $66,921.

Why join us? - Ngā hua o tō hono mai?

Your wellbeing matters to us. We're committed to creating an inclusive, supportive workplace where your contributions are valued and celebrated. Together, we're shaping a vibrant future for New Plymouth - one step, one idea and one achievement at a time.

Applications close Monday, 2 March 2026.

Be part of a council that values people, culture and opportunity.

Me tūhono mai koe kia tautoko i te Ngāmotu o āpōpō

Te Kaunihera-ā-rohe o Ngāmotu is an equal opportunity employer. We are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, please advise us at the time of application to assist you through the recruitment process.