Regulatory Support Service Supervisor

Join Us at New Plymouth District Council!
Tūhono mai ki Te Kaunihera-ā-Rohe o Ngāmotu!

Who are we? - Ko wai mātou?

Te Kaunihera-ā-rohe o Ngāmotu - New Plymouth District Council (NPDC) is shaping the future of our district. We’re here to serve our community and create a place where people love to live, work and visit. Guided by the principles of Te Tiriti o Waitangi, we’re committed to building strong partnerships that respect and celebrate our rich cultural heritage.

Innovation, sustainability and collaboration drive everything we do as we deliver services and initiatives that support our vision: a thriving, connected and future-focused district.

At Te Kaunihera-ā-rohe o Ngāmotu, we’re proud to be an inclusive, dynamic organisation that values people, creativity and progress. If you’re passionate about making a real impact and being part of something bigger, this is the place for you.

The opportunity - Te āheinga

We have an exciting opportunity for a motivated leader to step into the role of Regulatory Support Service Supervisor as we prepare for a valued team member’s retirement.

This full-time, permanent position plays a key part in ensuring our Consents and Regulatory function runs smoothly and continues to deliver excellent service to our community.

As the conduit between our Consents and Regulatory Officers, wider NPDC business units and the community, you’ll be central to keeping communication clear, timely and effective.

You will provide day-to-day leadership to a team of five Support Services Officers, monitoring workflow, coordinating daily operations and maintaining consistent, high-quality service delivery.

This is a fantastic opportunity for someone who thrives in a collaborative environment, enjoys coaching and supporting others and takes pride in creating structure and efficiency.

Your leadership will empower your team to provide exceptional support to the broader Consents and Regulatory Group, contributing to positive outcomes for our district.

Key responsibilities - Ngā haepapa matua

• Day-to-day team coordination for the support services team
• Provide effective and efficient application lodgement
• Provide minor application processing services
• Ensure all applications include relevant information to enable timely and effective processing
• Receive applications and assess adequacy for acceptance, ensuring a timely and customer-centric outcome
• Ensure good employer obligations and legislative requirements are met, particularly across relevant legislation

Essential skills and experience - Ngā pūkenga me ngā wheako

• A tertiary qualification is preferred
• Experience working in a customer or administrative role is preferred
• Experience working in a regulatory environment or the building industry
• Knowledge of relevant Regulatory Services Acts and related legislation

Why Taranaki? - He aha ngā hua o te rohe nei?

Taranaki isn’t just a region – it’s a way of life. Framed by the majestic Mounga Taranaki and the sparkling Tasman Sea, this is where you can hike world-class trails, surf uncrowded beaches and immerse yourself in a vibrant arts and culture scene, all within minutes of each other.

With affordable living, great schools and a strong sense of community, Taranaki is the ideal place to live, work and raise a family. Whether you’re chasing adventure, craving tranquillity or looking for both, life here offers an unbeatable balance.

What we offer - Ngā Ratonga

At New Plymouth District Council, we’re not just offering jobs - we’re building careers and creating a workplace where people thrive.

When you join us, you’ll discover:

• Clear career pathways to help you grow and succeed
• Learning and development opportunities to keep you ahead of the game
• Support for personal and professional growth
• A People’s Package covering wellbeing, development, benefits, culture and recognition

Because at NPDC, it’s not just about what you do – it’s about who you become.

You can expect to start in this permanent, full-time role with a salary of between $82,491 and $88,906.

Why join us? - Ngā hua o tō hono mai?

Your wellbeing matters to us. We’re committed to creating an inclusive, supportive workplace where your contributions are valued and celebrated. Together, we’re shaping a vibrant future for New Plymouth.

Applications close Friday, 6 March 2026.

Be part of a council that values people, culture and opportunity.

Me tūhono mai koe kia tautoko i te Ngāmotu o āpōpō!

Te Kaunihera-ā-rohe o Ngāmotu is an equal opportunity employer (EOE). We are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, please let us know at the time of application so we can assist you through the recruitment process.