Rates Officer

Ko wai mātou - Who are we

Te Kaunihera-ā-rohe o Ngāmotu - New Plymouth District Council is a local government organisation located in the heart of New Plymouth. Our vision is to be the Sustainable Lifestyle Capital, and our district boasts a spectacular natural beauty from Taranaki Maunga to the moana. In 2021, we were awarded the most liveable city (for a population between 75,000 and 150,000) by the International Awards for Liveable Communities. We work collaboratively with iwi, Government, not-for-profits and businesses to achieve outcomes that benefit our community.

Te āheinga - The opportunity

We are seeking a detail-oriented and proactive Rates Officer to join our Finance Team. This role will play a crucial part in the collection of rates ensuring compliance with council policies and legislative requirements. Amongst a number of other activities, the Rates Team are responsible for maintaining the rating database and providing an excellent level of service to ratepayers and other internal and external stakeholders. This position offers a unique opportunity to contribute to the financial stability and growth of New Plymouth District.

Tino takohanga - Key responsibilities:

• Ensure that the recovery of outstanding debt is achieved in terms of current policy and practice
• The accurate processing of rates and water rates in accordance with prevailing policies
• Pro-actively contribute to the maintenance of the rating and water billing data and systems
• Respond to customer enquiries in a timely manner
• Liaise with solicitors regarding various matters including property settlements
• Provide information to internal and external parties as required
• Support the maintenance and creation of water and rates invoices
• Ensure that adequate records are maintained regarding all credit control contacts and adjustments to charges
• Work collaboratively within the business to contribute to the continuous improvement of processes in rating and water billing
• Actively ensure that legislative requirements and Council policies and procedures are fulfilled

Ngā tino pūkenga me ngā wheako - Essential skills and experience:

• Initiative, excellent attention to detail, great computer skills and the ability to focus on thoroughness and accuracy
• A positive team player attitude with great communication skills
• A professional, customer focussed approach when responding to service requests and other enquiries
• Proven ability to multi-task and prioritise workload
• A good understanding of finance systems, credit control and debt collection

He aha ai a Taranaki? - Why Taranaki?

With the stunning Mt Taranaki as a backdrop and the warm iron sands along our coast, it is no wonder Taranaki is one of the best regions in New Zealand and the world. In Taranaki it's easy to achieve an enviable lifestyle without having to compromise your career. Our regions' dynamic surf, multitude of parks and gardens, iconic walkways, major events calendar and mountain playground make this the place to live!

Ōu mātou rourou - What we offer

At the New Plymouth District Council we aim to create and sustain a truly rewarding workplace environment for our staff including solid career pathways, learning and development opportunities as well as personal and professional development.

You can expect to start in this permanent, full-time role with us between $63,185 and $65,932.

We have also put together an 'Our Peoples Package' that spans wellbeing, development, benefits, culture and recognition.

If you think this sounds like you, then we would love to hear from you!

Applications close on Thursday, 12 December 2024.