Manager - Communications & Engagement

Are you ready to be part of a team that's dedicated to making a positive impact in our community? At Te Kaunihera o ngā Roto o Rotorua - Rotorua Lakes Council, we're more than just an organisation; we're a force for good. With over 400 staff, our council is at the forefront of culture, people, and connections. From lakeside relaxation to world-class mountain biking trails, geothermal wonders, and vibrant night markets, Rotorua has it all. Embrace our commitment to biculturalism as we work hand in hand with Te Arawa, our local iwi. If you're ready to embark on a fulfilling journey, apply now and be part of a truly extraordinary team.

Nei ngā ringa e toro atu nei ki a koe! Haeremai! Our arms are extended to you in welcome!

About the role

Lead engagement and communications for the Council- creating clear strategies, building strong community and stakeholder relationships, and ensuring everyone stays informed and involved. You'll drive inclusive engagement, digital innovation, crisis response, and continuous improvement - all while guiding a high-performing team. A key focus will be upholding the principles of Rotorua Reorua and our commitment to Te reo Māori, ensuring bilingual and bicultural values are embedded in how we connect with Rotorua.

Key areas of focus:

• Community engagement: Develop and implement strategic engagement plans across Council projects, ensuring meaningful community participation and input that acknowledge our rich historical landscape and mana whenua relationships
• Relationship Management an Advocacy: Build and nurture effective partnerships with Mana Whenua, elected members, stakeholders, and advance Council priorities at regional and national levels
• Strategy and Planning: Lead the creation and execution of client-focused engagement and communication strategies aligned with organisational goals
• Records and Reporting: Produce accurate, timely reports and maintain reliable records to inform elected members, management, and improve transparency
• Communications: Drive consistent, clear messaging across all communication channels, while managing crisis communications and reputation effectively. Support the visibility and use of Te Reo Māori in our uniquely bilingual city
• Leadership: Inspire and lead diverse teams, foster a culture of high performance, and champion organisational change toward client-centered service
• Project Management: Manage projects and initiatives as assigned, ensuring alignment with Council objectives and efficient resource utilisation

What we're looking for

We seek someone with a relevant tertiary qualification such as communications, business, or public relations, along with at least 8 years of leadership experience in communications or engagement. We expect you to have strong experience leading the communication approach with Whanau, hapu and Iwi, have a good understanding of local government processes, and excel in communication, decision-making, and building relationships.

What's in it for you?

You'll play a leading role in shaping how the Council connects with and serves the community. This is an opportunity to innovate and drive real, positive change for Rotorua, working in a supportive, forward-thinking environment that values professional growth. Your influence will help set Council priorities and your contributions will earn high-level recognition for having a strategic, visible impact.

This vacancy closes on Sunday, 17 August 2025.

Please click here to view position description

Te Kaunihera o nga Roto o Rotorua (Rotorua Lakes Council) is committed to working in partnership with Te Arawa, our local iwi. We aspire to being a bicultural organisation and we value staff who speak te reo Māori, have an appreciation of Māori values, and a working knowledge of tikanga Māori.

Sound like you? Click the Apply Now button below.

Apply Now