i-Site Visitor Industry Representative - Casual

Join us at New Plymouth District Council!

Tūhono mai ki Te Kaunihera-ā-Rohe o Ngāmotu!

Who are we? - Ko wai mātou?

New Plymouth District Council (NPDC) is dedicated to serving our community and enhancing the quality of life for those who live, work, and visit here. We are guided by the principles of Te Tiriti o Waitangi and are committed to fostering partnerships that respect and celebrate our district's rich cultural heritage. Through innovation, sustainability, and collaboration, we aim to deliver exceptional services and initiatives that support our vision of building a thriving, connected, and future-focused district. At NPDC, we pride ourselves on being an inclusive and dynamic organisation that values people, creativity, and progress.

The opportunity - Te āheinga

At New Plymouth District Council, we're dedicated to showcasing the unique cultural and natural heritage of our region. Our Cultural Experiences Team plays a pivotal role in connecting visitors with the vibrant stories, landscapes, and communities that define Taranaki. We're looking for enthusiastic and knowledgeable individuals to join our i-Site team on a casual basis, helping to create memorable experiences for visitors.

As a Casual i-Site Visitor Industry Representative, you'll be the go-to source for expert advice, information, and connections to the best that Taranaki has to offer, all from the heart of New Plymouth's i-site and box office, located within the Puke Ariki Museum.

Key responsibilities - Ngā haepapa matua:

• Provide outstanding customer service that consistently exceeds visitor expectations
• Be a champion and cheerleader for all that Puke Ariki and Taranaki has to offer visitors
• Process event, travel and tourism experience bookings and tickets
• Support retail sales and activities from the Puke Ariki Store
• Clearly communicate information with a wide range of people and personalities
• Stay up to date with visitor and event industry news, information and technologies

Essential skills and experience - Ngā pūkenga me ngā wheako:

• Excellent regional and national tourism knowledge and an understanding of where latest tourism information is accessed
• Track record of delivering great customer service and/or travel/tourism industry experience
• Proven ability to work with online booking systems
• Knowledge of Te Reo Māori an advantage

What we offer - Ngā ratonga

At New Plymouth District Council, we aim to create and sustain a truly rewarding workplace environment for our staff.

This includes the following:

• Solid career pathways
• Learning and development opportunities
• Personal and professional growth

You can expect to start in this casual role with us on $27.80 per hour.

Why join us? - Ngā hua o tō hono mai?

We value the wellbeing of our team and provide an inclusive workplace that recognises and rewards your contributions. Together, we're building a better New Plymouth - one step at a time.

Applications close on Friday, 11 April 2025.

Apply now and help us shape the future of New Plymouth!

Me tūhono mai koe kia tautoko I te Ngāmotu o āpōpō!