Delivery User Coordinator

Join us at New Plymouth District Council!

Tūhono mai ki Te Kaunihera-ā-Rohe o Ngāmotu!

Who are we? - Ko wai mātou?

New Plymouth District Council (NPDC) is dedicated to serving our community and enhancing the quality of life for those who live, work, and visit here. We are guided by the principles of Te Tiriti o Waitangi and are committed to fostering partnerships that respect and celebrate our district's rich cultural heritage. Through innovation, sustainability, and collaboration, we aim to deliver exceptional services and initiatives that support our vision of building a thriving, connected, and future-focused district. At NPDC, we pride ourselves on being an inclusive and dynamic organisation that values people, creativity, and progress.

The opportunity - Te āheinga

Are you a proactive and innovative professional with a knack for managing service requests? We are looking for a Delivery User Coordinator to join our Delivery Support Team. This role is crucial for ensuring the efficient management of service requests across the team and supporting the successful delivery of our work programme.

Key responsibilities - Ngā haepapa matua:

• Actively ensure that legislative requirements and Council policies and procedures are fulfilled, particularly in relation to all key relevant legislation
• Support the Delivery Support Supervisor in managing the workload and doing of tasks such as approvals - vegetation, temporary street closures, parking infringements, bylaw management and report writing
• Liaise with legal team, Customer Experience teams and LGOIMA team on Service Requests, infringements of bylaw and encroachments
• Liaise with contractors on fly tipping and other obstructions on the transport network
• Manage the database for paper roads and requests
• Other activities that support the Delivery Support team with workflow management
• Accountability for the smooth management and successful close out of Service Requests. Oversee the wider teams' input into SRs through a triage system
• Ownership of SR KPIs in contracts

Essential skills and experience - Ngā pūkenga me ngā wheako:

• High level of computer technology competency and Microsoft Products, particularly Outlook, Word, Excel, and PowerPoint
• Experience with Tech1 or other CRM software
• Relevant degree or at least two years of administration
• Proven experience in customer service with an ability to build positive working relationships and a focus on solutions
• Ability to coordinate small initiatives
• Excellent written and verbal communication skills
• Proven ability to work independently and make decisions as required
• Ability to handle variety and change with a proven ability to meet deadlines
• Ability to advocate and promote the council's objectives to a wide range of interest groups, schools, and the public

Why Taranaki? - He aha ngā hua o te rohe nei?

Taranaki is a region like no other, offering a perfect balance of career opportunities and lifestyle. Nestled between the stunning Mounga Taranaki and the sparkling Tasman Sea, it's a place where you can explore world-class hiking trails, surf pristine beaches, and enjoy vibrant arts and culture, all within minutes of each other. The region boasts affordable living, excellent schools, and a strong sense of community, making it an ideal place to live, work, and raise a family. Whether you're seeking adventure, tranquillity, or a bit of both, Taranaki provides an unparalleled quality of life that will make every day feel extraordinary.

What we offer - Ngā ratonga

At New Plymouth District Council, we aim to create and sustain a truly rewarding workplace environment for our staff.

This includes the following:

• Solid career pathways
• Learning and development opportunities
• Personal and professional growth
• 'Our Peoples Package' that spans wellbeing, development, benefits, culture and recognition

You can expect to start in this permanent, full-time role with a salary of between $59,279 - $61,856.

 

Why join us? - Ngā hua o tō hono mai?

We value the wellbeing of our team and provide an inclusive workplace that recognises and rewards your contributions. Together, we're building a better New Plymouth - one step at a time.

Applications close on Friday, 4 April 2025

Be part of a council that values people, culture, and opportunity.

Apply now and help us shape the future of New Plymouth!

Me tūhono mai koe kia tautoko I te Ngāmotu o āpōpō!