Customer Support Officer


The South Taranaki i-SITE will shortly take on the AA Agency for Hawera (South Taranaki) following the closure of the Hawera branch at the end of June and are looking for someone to fill this newly created position. We are looking for an enthusiastic and motivated individual with plenty of initiative to help provide a high quality, friendly service to all visitors to the South Taranaki i-SITE Visitor Centre which provides assistance to visitors to the district, local residents and AA customers.

This is a permanent full-time position with core hours of 40 per week based at the South Taranaki i-SITE. The centre is open 364 days a year, so the ability to work school holidays, weekends and public holidays is a must.

The Customer Support Officer is responsible for ensuring that customers are provided with a high-quality customer experience, providing information they require in a friendly and efficient manner. This job offers variety plus, providing local information, travel and accommodation bookings, souvenir sales, box office ticket sales, AA related services including but not limited to vehicle registrations, road user charges, driver license testing, change of ownerships, IRD verifications and much more. Full training will be provided.

Great customer service ethic is a must and we place a high value on the ability to communicate well, therefore strong communication and interpersonal skills are essential as is a thorough knowledge of the local area, and a reasonable knowledge of New Zealand. Computer literacy is also required as there are numerous booking and AA systems to be utilised.

We have a proven "Best Places to Work" environment with people that are proud to serve the local community. This is your chance to join a high performance, values-based organisation that invests in the development of its people and provides a great team environment.

If your passion for helping people gets you excited about this opportunity, then please don't miss out, we want to know about you. Qualifications are essential for some of the tasks the job requires.

If this role appeals to you, head over to our website www.southtaranaki.com where you can access the background information and job description for the role. If submitting an application, please ensure you provide a covering letter outlining your skills and experience for the role along with your most current CV. In terms of residence class visa applications, first priority will be given where the applicant is in New Zealand.

Applications close at 4.00pm on Thursday, 17 June 2021

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Permanent Full Time

Job no: 5515709

Location: South Taranaki

Closing Date: Thursday, 17 June 2021