Customer Support Officer

Join us at New Plymouth District Council!

Tūhono mai ki Te Kaunihera-ā-Rohe o Ngāmotu!

Who are we? - Ko wai mātou?

New Plymouth District Council (NPDC) is dedicated to serving our community and enhancing the quality of life for those who live, work, and visit here. We are guided by the principles of Te Tiriti o Waitangi and are committed to fostering partnerships that respect and celebrate our district's rich cultural heritage. Through innovation, sustainability, and collaboration, we aim to deliver exceptional services and initiatives that support our vision of building a thriving, connected, and future-focused district. At NPDC, we pride ourselves on being an inclusive and dynamic organization that values people, creativity, and progress.

The opportunity - Te Āheinga

Are you passionate about providing a great service and helping make our district a better place to live and to work?

We have a one year, fixed-term vacancy in our Customer Support team to cover parental leave. The Customer Support team are the first people you see when visiting us. We help people with their enquiries covering all aspects of what we do, and you never know what the next conversation might be about. Rates, parking, dog registration, reuse and recycling, consents, licenses, property enquiries, general enquiries, and more.

Key responsibilities - Ngā Haepapa Matua:

• Provide first point of contact resolution for customers accessing NPDC services, and exceeding customer expectations
• Provide administrative and technical support to other teams
• Accurately capture and updating existing information on system databases
• Articulate legislation, bylaws and technical information to customers in a simple manner that is easily understood, ensuring customers understand requirements and rationale for these
• Actively ensure that legislative requirements and NPDC policies and procedures are fulfilled, particularly in relation to all key relevant legislation

Essential skills and experience - Ngā Pūkenga Me Ngā Wheako

To be successful in this role, you will need previous customer service experience combined with professional communication skills, both written and verbal. You will have excellent computer skills, competency in problem solving and an unstoppable positive 'can do' attitude. You'll need an eye for detail, be able to think on your feet, be great under pressure and a multitasker. We are looking for someone who is resilient, willing to learn and able to adapt to each day as it unfolds.

Why Taranaki? - He aha ai a Taranaki?

Taranaki is a region like no other, offering a perfect balance of career opportunities and lifestyle. Nestled between the stunning Mounga Taranaki and the sparkling Tasman Sea, it's a place where you can explore world-class hiking trails, surf pristine beaches, and enjoy vibrant arts and culture, all within minutes of each other. The region boasts affordable living, excellent schools, and a strong sense of community, making it an ideal place to live, work, and raise a family. Whether you're seeking adventure, tranquillity, or a bit of both, Taranaki provides an unparalleled quality of life that will make every day feel extraordinary.

What we offer - Ngā ratonga

At New Plymouth District Council, we aim to create and sustain a truly rewarding workplace environment for our staff.

This includes the following:

• Solid career pathways
• Learning and development opportunities
• Personal and professional growth

You can expect to start in this fixed-term, full-time role with a salary of between $63,185 - $65,932 pro-rata.

Why join us? - He Aha ai Kia Tūhono Mai?

We value the wellbeing of our team and provide an inclusive workplace that recognises and rewards your contributions. Together, we're building a better New Plymouth - one step at a time.

Applications close on Sunday, 8 June 2025.

Be part of a council that values people, culture, and opportunity.

Apply now and help us shape the future of New Plymouth!

Kia tūhono mai koe ki te āwhina ki te whakatipu i te anamata o Ngāmotu!