Customer Support Officer - Contact Centre

  • Full-time, permanent and Cambridge based
  • Work from home (WFH) available once fully up to speed and competent (up to 2 days in the office 3 days can be worked at home)
  • Supportive team with a dedicated Customer Support Trainer to facilitate learning
  • Local Government opportunity that works across the whole of Council

Here at Waipā District Council, we have a clear vision - Waipā Home of Champions, Building Connected Communities.

We also have a champion workforce and right now we have a fantastic opportunity for a full-time permanent Customer Support Officer working 40 hours per week to join our call centre team in Cambridge.

In this role you will be responsible for:

  • Creating a positive and memorable customer experience
  • Processing applications, managing requests for service, and payment transactions
  • Helping resolve the majority of customer interaction at the first point of contact

If you have proven skills for a call centre that tick these boxes:

  • A great problem solver
  • An experienced customer service person
  • Highly organised
  • A detail-oriented person
  • Computer savvy
  • Agile and flexible in a fast-paced workplace
  • Love learning new things

Our team are engaged, fun, hardworking and focused on delivering excellence in all that they do. If you would like to join us, we would love to hear from you.

To apply for this job, please go online to and enter the job code 22958LGC

Application Closing Date: Tuesday 7th February 2023 at 11:55pm

Apply Now

Permanent Full Time

Job no: AZAH353320

Location: Waipa

Closing Date: Tuesday, 7 February 2023