Customer Experiences Support


We are in search of friendly, fit, high performing and enthusiastic customer service superstars to join our industrious library team. You will be passionate about enabling reading, information and digital literacy skills, will display a positive attitude and have the ability to stay calm under pressure.

Duties include assisting with public enquiries and issuing, returning and shelving books both in the library and out with the mobile library. You will require a full driver’s licence, computer and cash handling skills and be physically fit, as lifting and standing for sometimes lengthy periods is involved. You will need to have the ability and skills to resolve difficult and sometimes stressful situations. Attention to detail and accuracy are essential. Applicants must be prepared to undergo specialised training to enable confidence in handling the variety of enquiries encountered when assisting our diverse library customer needs.

There are four positions available and it’s important to note that the hours of work will include weekends for both the part time roles and the on call positions

Te Kaunihera o nga Roto o Rotorua (Rotorua Lakes Council) is committed to working in partnership with Te Arawa, our local iwi. We aspire to being a bicultural organisation and we value staff who speak te reo Maori, have an appreciation of Maori values, and a working knowledge of tikanga Maori.

If you have a sense of humour, good common sense, a passion for and commitment to library service then you just might be the person we are looking for.

Think you’re up for the challenge? Check out the details at www.rotorualakescouncil.nz and send us your application now!

Applications close 10pm Sunday 23 June 2019

Fixed Term Part Time

Job no: T00025

Location: Rotorua

Closing Date: Sunday, 23 June 2019