Customer Experience Representative

• $29.90 per hour starting rate
• Monday - Friday 40 hours per week
• Supportive team where learning and development is encouraged

• As a Customer Experience Representative, you'll be part of a fast-paced and supportive environment where you can make a real difference. We are a vibrant team so a love for working collaboratively is a must, along with great communication skills.

This is full time role, Monday to Friday 8.30am - 5.00pm.

Key responsibilities:

• Provide excellent frontline customer service.
• Respond to email queries and answer phone calls.
• Maintain a working knowledge of procedures, regulations, acts, by-laws, legislative requirements.
• Assist residents and customers with services on behalf of external agencies such as driver licensing, RealMe identity verification, IRD number applications, and SuperGold card photo ID.
• Maintain confidentiality and security of all customer and Council information.
• Ensure enquiries that require further action or are unable to be answered at the first point of contact are recorded accurately and referred to Council staff for action.
• Apply practical skills and knowledge to resolve customer enquiries.

About you:

You will be a highly motivated and customer focused person with the ability to adapt quickly and ensure policy and procedures are followed.

You will also have:

• At least 2 years previous customer service experience
• Demonstrable experience in dealing with the public and handling difficult situations.
• Excellent people skills, able to relate to and connect with a wide range of backgrounds, ages, and cultures. A genuine enjoyment in communicating with people.
• Ability to quickly adapt within a fast past environment, retain new information, learn new technologies and systems.
• A high degree of self-motivation and initiative - highly motivated, calm, reliable and flexible.

What we can offer:

• Great work-life balance with flexibility
• Career coaching and development
• Life insurance
• Wellbeing and volunteer leave
• Three days paid leave between Christmas and New Year
• Two weeks paid Partners Leave
• Sick leave from day one
• Continued KiwiSaver contributions during savings suspension
• Discounts with local and national businesses

About us:

Selwyn is the fastest-growing district in New Zealand. We have a fantastic quality of life, great communities, and a thriving economy. Our Council works actively with residents to provide the services and facilities that help our communities to thrive and grow.

Our head office is based in Rolleston (only 25km from Christchurch), which offers an enviable family lifestyle, outstanding local facilities and an easy drive to the ski fields, rivers and hills that make up Canterbury's stunning landscape.

Our values are important to us and represent the way we work: · Be a good human · Be brave - Think differently · Better together - Make it happen for Selwyn.

We honour Te Tiriti o Waitangi, and we are committed to working with our Treaty partner to deliver on our obligations under Te Tiriti o Waitangi.

If you'd like to play a part in making Selwyn the best place to live, work and play, join us today!

To apply for this job go to: https://sdcjobs.co.nz/Vacancies & enter ref code: 6920741. 

Applications close 16 August 2026