Chief Customer and Community Officer

Wellington is a vibrant, progressive and ambitious city, known globally as one of the best Capitals in which to work and live. The centre of government, Wellington is always humming with its diverse range of cultural, commercial, sporting and community activities. In this context, Wellington City Council (WCC) provides over 400 services to more than 200,000 residents and is committed to enhancing the wellbeing of everyone who lives here.

At this time, WCC is seeking to appoint a Chief Customer and Community Officer to lead a range of frontline City operations and services, ensuring they align with Council’s long-term direction and are delivered in a customer-focused, cost-effective way. The role dimensions are significant, incorporating the leadership of more than 1000 team members across a range of services: City Housing; Parks, Sport and Recreation; Arts, Culture and Community, including Libraries and City Safety; Parking Services, and Economic and Commercial Services.

Great candidates for this role will have experience leading in a local government setting of comparable complexity. With a strong service ethic, they will balance a range of financial and social bottom lines to deliver outstanding services that meet Wellingtonian’s needs now and into the future. Innovation is front of mind for WCC at this time, as is the need for a CCCO who can collaborate effectively as part of a high-performing executive team. An ability to forge strong, functional networks across Council, as well as effective relationships with Mana Whenua and external partners, will also be important for success in this role.

For those seeking a fantastic career opportunity in a dynamic local government setting, this role represents a compelling next career step.

To apply in strict confidence now, email your cover letter and CV to quoting 7611lg. Applications close on 1st July 2021 9.00am. Emails will be electronically acknowledged and further correspondence may be by email.

To view the Candidate Briefing and Position Description please visit

For more information please phone Nick Buck +64 27 474 5366.

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Permanent Full Time

Job no: 7611lgj

Location: Wellington City

Closing Date: Thursday, 1 July 2021