Application Support Analyst (fixed term)

• Contribute to meaningful digital transformation projects, including a major ERP implementation.
• Be part of a collaborative and supportive team.
• Gain valuable local government experience in a dynamic environment.

Ko wai mātau | About us

The people at Whakatāne District Council love what we do because we do it for others, and that feels good. We work hard and we know it's important to stop and play too. We're on a learning journey because we know we can always do better, and we know we're better together. Will you come on that journey with us? In return, you'll get access to a range of staff benefits including flexible working arrangements, an extra week's annual leave and free or discounted access to our community facilities. You'll never be more than half an hour away from rivers, lakes, forests, beaches and great walks - most are just on your doorstep. We love this place, and you will too.

Mō tēnei tūranga mahi | About this role

As an Application Support Analyst, you'll play a key role in ensuring our people can make the most of the software and applications we use every day. You'll provide hands-on support, resolve service desk queries, and help deliver training and guidance so our teams can work smarter and more efficiently. These roles offer a unique opportunity to work in a supportive, collaborative environment while gaining experience across business systems and digital transformation projects.

What you'll do

• Respond to and resolve application support requests, ensuring timely and effective solutions.
• Assist with the testing, rollout, and troubleshooting of new and existing software applications.
• Develop and deliver application training and resources for staff.
• Install, configure, and maintain software applications and updates.
• Document knowledge bases, procedures, and troubleshooting guides to support consistent problem resolution.
• Provide support and input into organisation-wide initiatives, including the ERP programme.

You'll be a proactive problem-solver with a strong customer service focus, able to translate technical know-how into clear, practical support for our people. Adaptable and collaborative, you'll bring both the technical expertise and communication skills needed to keep our applications running smoothly.

What you'll bring

• A tertiary qualification in computer science, business administration, or a related field.
• Hands-on experience supporting enterprise and desktop applications (Microsoft 365 experience preferred).
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal abilities, with a strong service focus.
• The ability to learn quickly, adapt, and work collaboratively in a fast-paced environment.

• We're always learning and improving - Toitū te Taumata
• We're passionate and proud - Toitū te Mauri Ora
• We work as one team - Toitū te Mahi Tahi
• We put people at the heart of everything we do - Toitū te Tangata
• We care about our environment - Toitū te Taiao

If you think you've got what it takes to be our next go-to Application Support superstar, send us your CV and a cover letter explaining your experience and what you'll bring to this role.

We are keen to welcome the successful candidates to our team ASAP so will be watching applications as they come in and hiring as soon as we find the right candidate. So don't delay in submitting your CV and cover letter via our Careers site.

For any further information, please phone 07 306 0500 to speak with Amrutha, Team Leader Service Delivery.

To apply for this job go to:  https://whakatanecareers.co.nz/Vacancies & enter ref code: 6805712. 

Applications close 28 September 2025