Rates & Water Billing Officer

Creating Great Places, Supporting our People

The Far North District Council is on a transformation journey to become one of the regions most sought after and valued employers – we value manaakitanga, integrity and professionalism in delivering outstanding value to our customers and the community.

Particular emphasis is being applied to internal systems and teams that will deliver greater community focused outcomes and provide good value for money. This is a significant project - virtually every aspect of our organisation will be reviewed and improved. Further, this process involves ensuring that the services we provide are able to produce these outcomes.

We want your talents, enthusiasm and commitment to assist Council’s success on this improvement journey. This position offers exciting and challenging opportunities for the right candidate. To be successful in in the following role you will need high level communication and interpersonal skills as well a commitment to Council’s values.


About the Role

An opportunity has arisen for a Rates and Water Billing Officer to work in the busy Rates team within the wider Financial Services team at the Far North District Council. You must be able to work Monday to Friday with a rotating roster from 8am to 5pm – working a 40 hour week. This role is mainly transactional with a high focus on customer service; a background in Financial Services and/or a Call Centre environment would be advantageous. Accuracy is key!

The purpose of the role is to:

  • Process rating and water enquiries/transactions to ensure an accurate database and billing.
  • Assist Customer Liaison staff to enable them to effectively and efficiently handle customer rating and water rating queries
  • Process customer applications of Council Remission and Postponement Policies.
  • Process, maintain and audit direct debits within the rating and other debtor modules.

About you

Are you a team player with a strong work ethic and a can do attitude! Do you possess the strength to maintain your focus in times of pressure, with an eye for detail?

We are looking for someone with the following skills:

  • An excellent working knowledge of Excel?
  • The ability to effectively prioritise and meet changing deadlines?
  • Strong numeracy skills?
  • Exceptional written and verbal communication skills?

If you thrive in a busy environment and want to make a difference then please apply online today.

Permanent Full Time

Job no: FNDC42858

Location: Northland, Far North

Closing Date: Sunday, 24 February 2019