IS Service Desk

New Plymouth District Council is a dynamic, forward-looking Council focused on delivering exceptional customer service and outstanding value for money. Investment in the latest information and communication technology is a cornerstone of this ambition.

We require a talented IS Service Desk person who will ensure that we continue to deliver new or improved services to the Council, ratepayers, customers and the general public.

In this full-time permanent position, the successful applicant will be providing support to all users of desktop software and hardware, escalating issues and monitoring the progress to ensure all service level agreements are met. You will assist with support for telecommunications including mobiles, landlines and data lines. Therefore, experience in this area and exceptional communication skills are key requirements in this role.

The ideal applicant must be a team player with great interpersonal skills and the ability to interact with staff at all levels of the business.

The ideal candidate will have the following:

• A tertiary qualification in IS with relevant experience in desktop support in a corporate environment
• Proven customer service skills
• The ability to provide second level IS support for the Council's desktops, laptops, tablets, printers and smart phones ensuring they meet current SLA levels
• ITIL certification
• Certification and excellent knowledge of MS operating systems and MS Office suite
• A 'can do - will do' attitude
• A driver's licence
• Legal entitlement to work in New Zealand

In return, NPDC offers an opportunity to play a key role to the success of a diverse and thriving business, within a values-driven culture.

At NPDC we aim to create and sustain a truly rewarding workplace environment for our staff. You can expect to start in this role with us between $51,968 and $56,434. We have put together an integrated Total Rewards Framework that spans Wellbeing, Development, Benefits, Culture and Recognition. The NPDC Total Rewards Framework provides a diverse range of opportunities and benefits for our staff.

Location: New Plymouth

Closing Date: Applications close 5pm Thursday, 25 January 2018.

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